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Suspecting and reporting harmful behavior

At NLB Bank, we believe that responsible corporate governance does not only mean compliance with laws, regulations, and standards. An important part of our business is integrity and transparency in operations.

The system for reporting harmful behavior in the Bank is intended for everyone who believes that an act has been committed to the detriment of the Bank or its employees, as well as its clients, which may result in regulatory sanctions, criminal liability, or damage to the Bank’s reputation. Harmful behavior is any conduct that harms the Bank, its employees, clients, and partners. Therefore, we encourage you to report such behavior, which will be reviewed by the competent departments within the Bank in accordance with internal rules and procedures. In this way, each individual helps ensure that necessary actions are taken in a timely manner to prevent or at least mitigate damage.

In case of suspicion of harmful behavior in the Bank, the following (also anonymous) channels are available for reporting:

  • Via the Whistler application (anonymously or by disclosing identity);

  • Through P.O. Box number 241, located at Post Office No. 2, near the Railway Station;

  • By regular mail: NLB Banka AD Podgorica, Bul. Stanka Dragojevića No. 46, for SPUP – do not open!

The whistleblower submitting a report, whether through the telephone line or P.O. Box, will be guaranteed anonymity, unless they choose to disclose their identity.